Need help? Call us on 01925 967656 or email You can also Book a Visit to our Home Studio Office.

Privacy Policy

Our website address is:

Grappenhall Kitchen Company Limited (GKC, we, us and our) are committed to protecting and respecting the privacy of anyone using (our site). ‘You’ or ‘your’ means the person, firm, company or organisation browsing or using our site.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


  • What personal data do we collect
  • How do we collect your personal data
  • How we will use it
  • How do we store your personal data
  • Marketing
  • What are your data protection rights
  • What are cookies
  • How do we use cookies
  • What types of cookies do we use
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What personal data do we collect?

Our company collects the following data:

  • your name
  • your postal address
  • your telephone number
  • email address

How do we collect your personal data?

When you are booking a home consultation appointment with Grappenhall Kitchen Company Limited we will ask you for:

  • your name
  • your postal address
  • your telephone number
  • email address

We may collect and process the following personal data about you:

  • Information that you provide to us by filling in forms on our website
  • In the course of supplying our goods to you;
  • If you contact us, we may keep a record of that correspondence
  • Information from emails, letters, invoices, or telephone calls with you
  • Voluntarily complete a customer survey that we may use for research purposes or provide feedback by email

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How will we use it?

We collect data so we can:

  1. Visit you at your home address
  2. Process your order or manage your account
  3. Email you with any company news or offers we think you may like

When we process your order we will share your personal data with our manufacturers, suppliers of goods and tradesmen.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, our clients, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How do we store your personal data? 

Our company securely stores your data on a secure server. Your personal data such as letters or invoices will be stored in our home office until the work we are contracted with you is completed, when it will be transferred to our secure server and/or destroyed.

What are your data protection rights?

GKC would like to make you fully aware of your data protection rights. Every user is entitled to the following:

The right of access – you have the right to request GKC for copies of your personal information. We may charge you a small fee for this service.

The right to rectification – you have the right to request that GKC correct any personal information you believe to be inaccurate. You may also ask GKC to complete information about you that you believe is incomplete.

The right to erasure – you have the right to request that GKC erases your personal data, under certain circumstances.

The right to restrict processing – you have the right to request that GKC restricts the processing of personal data, under certain conditions.

The right to data portability – you have the right to request that GKC transfer the data that we have collected to another organisation, or directly to you, under certain conditions.


GKC would like to send you information about products and services of ours that we think you may like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop GKC from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please click here.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

How do we use cookies?

GKC uses cookies in a range of ways to improve your experience on our website including understanding how you use our website.

What types of cookies do we use?

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
This website uses Google Analytics to monitor website traffic. You can read more about Google Analytics here >> Privacy Policy

Changes to our privacy policy

GKC keeps its Privacy Policy under regular review and any updates will be on our website. The policy was reviewed on 2 October 2023.

How to contact us

If you have any questions about GKC’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact Grappenhall Kitchen Company.

By email:

By phone: 01925 967656

How to contact the appropriate authorities

If you feel we have not addressed your concerns in a satisfactory manner or you wish to make a complaint, you may contact the Information Commissioners Office by telephone on 0303 123 1113.