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Grappenhall Kitchen Company
Customer Reviews

Very pleased with our kitchen update thanks to Neil and his team. Nothing was too much trouble for them. thank you!

– Katie Cotterill, July 2024

A Company of experts who pride themselves in giving a proactive outcome even to small problems.

– Gordon O’Connor, July 2024

We were recommended to use this local business for our kitchen update. We are so glad that we listened to the advice. This company, courtesy of Neil, Carole and their team, offer everything that any customer could want: personal attention, professional guidance through the high quality materials choices, meticulous planning, on time delivery of the works, attention to detail as to fitting, excellent communication throughout, all done at a competitive price for a first class service. In short, the owners demonstrate that they care, were so helpful and friendly, and did their utmost to ensure customer satisfaction. Highly recommended by us now too.

– Mark Burch, May 2024

We commissioned Neil and the team to design a new kitchen as part of an extension project, integrating components of our previous kitchen as it was only 2 years old. Throughout the design process Neil was flexible and able to accommodate our indecision – and the final product is fantastic!

– John Webster, March 2024

It’s been about 18 months since Neil and the team at Grappenhall Kitchen Company installed our kitchen. Friends and family are still commenting on how great it looks and we continue to appreciate it every day! Quoting and preparation was very thorough, the design was stylish and practical, communication and coordination was consistently excellent (against a backdrop of global supply chain issues), workmanship and quality of materials was phenomenal, and after sales services has been brilliant!

– Scott Kirkland, January 2024

Neil and his team have been excellent from early planning through to co- ordinating tradesmen and the final completion of our new kitchen. The team have transformed kitchen to exceed our expectations in all aspects. Great design and quality products. We couldn’t have asked for more. Great after sales service too!

– Joy Trotter, November 2023

Amazing service, people and our kitchen is stunning.

– Hayley Kelly, October 2023

Great kitchen refurb with quality appliances. Any snags were fixed as soon as I called / emailed. Thanks again

– Mike Duckworth, August 2023

Communication from start to finish was fantastic. The work schedule was superb and the workmen were amazing, friendly, polite and professional. I can’t rate this company highly enough.

– Darren Goulden, July 2023

Great kitchen top installation. Very professional. Would recommend.

– Tom Dearden, May 2023
Neil and the team at Grappenhall Kitchens did a great job of fitting our new kitchen. They were knowledgeable and professional and workaround the fact I worked from home so sometimes needed to finish early or get trades in at the weekend.
– Anna Needham, May 2023

We are absolutely overjoyed with our Grappenhall Kitchen Company kitchen. When undertaking a large extension and remodelling project, you want things to go smoothly and run to plan, and to do this you need the right companies. We made the right choice with GKC.

Everything from the initial chat, through the design phase, into the installation was incredible. It all ran so smoothly, and we always felt looked after and that nothing was ever any trouble. Neil, Carole, and Andrea were excellent at keeping us informed of progress, arranging a trip to choose our own work surface (we’d highly recommend doing this), and making sure the whole project ran to schedule and cost. The installation team were utterly amazing, Paul and Taylor were a joy to have around, were always on time and like the rest of the GKC team, nothing was too much trouble.

The spectacular end result can be seen on the website (Calacatta Delight project). It’s incredible! We have the open plan space we always craved, it’s made an entirely positive change to the way we live and enjoy our house. Thank you so much GKC. We would definitely recommend!

– Neil Bottomley, March 2023

Came very quick, within a week of calling them got an appointment to have our work surface installed. They did an amazing job given our kitchen walls are as wonky as the himalayas. Stayed all day until the job was done and very reasonably priced. Huge thanks to the fitters who came out, my work surface looks great! 

– Mrs Corkhill, December 2022

We had been left in a terrible mess by a previous ‘kitchen fitter’, Grappenhall Kitchen Company came in on a white charger and solved all our kitchen problems.. Neil and Taylor work hard and efficiently and made a silk purse out of a pigs ear. We are delighted with the result, their expertise and skill is second to none. Carole and Andrea kept us well informed of the work schedule and they never once let us down. We cannot recommend or praise this first class business enough. They have made our Christmas. Thank you so much Grappenhall Kitchen Company.

– Pat and Trevor Wallace-Crook, December 2022

On time, on budget and always friendly.

– Peter Brady, November 2022

We just wanted to send you all our thanks for doing such a lovely job with our kitchen earlier this year. We are loving it and are getting lots of compliments. We usually send in a review soon after work but wanted to wait a few months longer so that we could really ‘test’ out the work done. 6 months down the line, we’re happy to say to anyone considering kitchen renovation work, we would be more than happy to highly recommend Grappenhall Kitchens. From the very start, their level of attentiveness and guidance was fantastic – we felt we were being listened to and accommodated during the planning stages, including for the last-minute change we decided on dishwasher positioning. This meant we were getting the kitchen we wanted. All the site workers were brilliant, especially Paul the main fitter….wow, this guy really is amazing, and the level of care and attention given to his workmanship is second to none! At the end of the project, the quality of work that was done was to a high standard and is something that Grappenhall kitchens should be proud of. There were approximately a team of 10 workers that worked on site at various times – ranging from fitter to plumber. All were professional, well presented and respected my home, family and neighbours. This was very important to us as we have children and a couple of elderly neighbours to think about. One of the things we especially liked was how there is a team in the company with everyone having a specific role. Thís means for example, that when we emailed the company, there was always someone there to respond. Regular site check/progress visits were also made by Neil. This made communication and task actioning so much easier. In terms of value, we looked at about 6 companies, then had a serious shortlist of 3 companies. Grappenhall were roughly mid-way in terms of price, but the breakdown of costs meant that charges were transparent, and we could see where everything was going. They also seemed just more professionally presented than the others on our shortlist. On the first day, we realised we had made the right choice by going with Grappenhall. In short, this made the 4 or so weeks of kitchen renovation work we had done, run smoothly and relatively pain free! So overall, really happy with the work and more than happy to recommend this company to anyone for their kitchen renovation work.

- Mr & Mrs Hamilton, October 2022

We’re very happy with our new kitchen and would recommend Neil, Carole and their team. Neil is very knowledgeable, listened to our requirements, always quick to respond to queries and helpful throughout. Excellent workmanship, we would recommend.

– Catherine Collingwood, August 2021

From start to finish Grappenhall Kitchens offered a fantastic service. Their attention to detail and customer service was first class. We are delighted with our new kitchen and don’t believe we would have got the same outcome anywhere else. True professionals in every sense of the word.

Have to mention a massive thanks to Kelly who designed the kitchen, Paul and his apprentice Tom who fitted the kitchen and Carole and Neil who worked closely with us at all times to ensure we got the kitchen of our dreams. We would highly recommend Grappenhall Kitchens. Thank you.

– Stephen Arnold, August 2021

Excellent service from start to finish. Neil and Carole made our dream kitchen a reality. From the initial images, sourcing all appliances through the height of the second lockdown and completing the kitchen just in time for Christmas. The quality of the kitchen and Neil’s workmanship is excellent. The attention to detail is fantastic. I would highly recommend and have done!

– Jenny Marsh, April 2021
Really pleased with our new kitchen and utility room – from the initial visit through to completion Neil and Carole were so helpful and accommodating. Excellent workmanship – Neil and all the workmen were punctual, hard working and tidied up at the end of every day which was much appreciated. Nothing was too much trouble. Excellent service, highly recommend!
– Jill Shepherd, February 2021

We needed a custom made splashback for our existing kitchen which included a cut out for the existing double socket. The colour had to match the painted wall exactly. The colour was a mixed one and several years old. Neil took all the details and the precise measurements and sourced a niche company to do this. When Neil came to fit the splashback we were extremely pleased. It fitted perfectly and the colour match was also perfect. It exceeded all our expectations. We would have no hesitation in recommending Neil for his workmanship and attention to detail.

– Linda, January 2021

Thank you for fitting a new cooker hood! Neil did a great job and our new cooker hood looks Amazing!!

– D Samuel, September 2020

Neil recently ripped out our old kitchen and Installed our new one. From start to finish, Neil supported us with a pre brief, and communicated well throughout. Neil demonstrated attention to detail and took pride in his work. Over the working weeks, we got to know Neil and its fair to say he would be a good friend. Thank you, Neil for all your hard work and effort. We absolutely love our kitchen! Warm regards, from the McEwans x

– McEwans, July 2020

Absolutely fantastic service from first meeting Neil through to completion… Craftsmanship is impeccable and couldn’t be happier… The consultation with Carole was informative and all questions and queries were answered in full… The best company for kitchens around Thank you for everything Callum and Amy

– Steggles, February 2020

We had a complete strip out of the existing kitchen and dining room, knocked through into one open space with a large multi-functional island in the centre of the space. We also broke through into the garage and built a utility room to which the boiler was relocated to. We had several windows and doors bricked up and a 5m bi-fold door installed. Excellent end product from Neil and his team and excellent service throughout the process from Carole and Neil. Everything clearly discussed and explained along the way and every activity was given a time line which was kept too and completed when Neil said it would be. The workmanship is second to none and nothing was to much trouble if we wanted something adding or altering, the fact that after a big job like this the snagging list was minimal because of his excellent work. We though the house would be a mess but Neil took the time to ensure other areas of the house were cut off from the work area to limit the dust finding its way around into other areas, he also took the time to clean the work area when needed.

– Williams, November 2019​

​Was extremely impressed with the work undertaken by Neil in the fitting out of my utility room. He was able to brilliantly match the cabinets and worktop to my existing kitchen and was very helpful in suggesting changes to my original plan to achieve the look and versatility of space that I wanted. The job was done efficiently and cleanly. It was only a small job in the general scheme of things but the finish that he achieved was as if he was doing a full-scale kitchen. Would most definitely recommend, no matter how big or small the job you want, Neil will tackle the job with ease. Very good on price too. He undercut another quote from another company by some margin but did not compromise on the quality of the products used.

-D Hudson, August 2019​

On Neil’s first visit to our house he carefully listened to what we wanted and immediately put us in his trust. Neil has vast experience in kitchen installation and understanding the needs of the homeowner. Neil organised several trades to arrive and complete their tasks all within the time and on budget. Neil is extremely trustworthy and is a wonderful source of ideas and inspiration. The quality of the installation is excellent, friends and family who have seen the completed kitchen have admired the work and are astounded that the installation was completed without a hitch. I would fully recommend Neil to carry out a kitchen installation and he will be my first choice when I need my next kitchen.

– Duncan

Neil fitted our kitchen last year and we found him very professional and a pleasure to have in our home.  Neil worked to an extremely high standard and the quality of installation was superb, as was his attention to detail.  We were so pleased with Neil’s work, we asked him to install a media unit for us, and we were delighted with the results.  We have no doubt in recommending Neil – definitely a 5* service.

– Gillian L

We were very happy with Neil’s work. He did a wonderful job from beginning to end and converted the plans into action with skill and attention to detail. Everything went very smoothly and he and his team.

– Peter & Concha

Neil fitted a new kitchen for me, did some tiling and fitted some LED lighting. He was punctual every day and certainly put in a full shift. He worked extremely hard every day and produced a first class job. At the end of each day and at the end of the job he left the house as clean and tidy as it could be. I would have no hesitation in recommending him.

– Steve G

I live in a ground floor apartment in Stockport and last year we had a full renovation of the kitchen and lounge. Neil did a marvellous job from start to finish. He organised the electric, gas and plasterers. They all were excellent. Neil is an excellent joiner too. I would recommend him to anyone whose considering having work done in their home.

– Shirley G

Neil fitted our kitchen in November 2018.

His work was to an extremely high standard and we would highly recommend him.

– Sophie T

Neil & his team did an amazing job of our kitchen. He was the most contactable guy I have ever dealt with. He was at the end of the phone straight away if ever there was anything to double check.

All work was on time and to a very high standard. We would definitely recommend & will be in touch again if ever we need another kitchen. The whole experience was brilliant.
The kitchen is an absolute dream to come home to.
Thank you again Neil & the team.

– Paula H

We were very fortunate to have Neil fit our kitchen nearly 3 years ago.  The kitchen looks today the same as it did when it was brand new, the build quality and fit remains the same excellent standard. 

Whilst fitting the kitchen Neil demonstrated excellent workmanship and it very was clear he strives to reach exceptionally high standards.  It was a pleasure to have Neil in our home where his work exceeded our expectations.  Neil is incredibly customer focussed, understanding customer needs and expectations.  Right from the start Neil explained what would happen throughout the job, kept us up to date, used high quality materials, arrived at the times and on the days when he said he would.  Neil respected our home working in a tidy environment where possible, leaving it clean and tidy at the end of each day.

We would have no hesitation in recommending Neil and he will be our first choice in a few years time when we come to replace our kitchen.

– Alison W

We wanted to go with a local company instead of the big nationwide brands for our kitchen as we believe you get a more personal professional service, I’m so glad we did and we believe we chose the best company to do it for us in Grappenhall kitchens.

The whole project from initial design/cad work to the strip out , plastering , electrical and install was project managed flawlessly, perfectly to schedule and to the high standard I was hoping for. Carole and Neil’s personal friendly approach made the whole experience a pleasure and it was fun designing our kitchen and seeing it go from the computer screen to the real finished article , even aspects of our project that we thought wouldn’t be possible the team made a reality.

Andrea was always there for us on the phone or email when we had any questions.
May I thank you all for the fantastic kitchen and the hard work you all put into it ,the quality and workmanship is second to none. We now spend more time in the kitchen than any other room ha!

Thanks very much.

PS. Thanks for recommending a boiling tap we hadn’t considered one and now don’t think we could live without one!

– Tom Ratcliffe, July 2024

Impeccable service and price. So happy with the job. Can’t recommend enough!

– Kelly Anderson, February 2024

On behalf of Pat and myself I would just like to express our sincere thanks for the recent ‘makeover’ of our kitchen by Grappenhall Kitchens. We are so pleased with the finished product – as are all our family and friends.
When Neil first arrived to discuss the design it is true to say that neither Pat or myself knew exactly what type of kitchen transformation that we wanted but with extreme patience and support from all at Grappenhall Kitchens the final makeover certainly meets all our requirements and is even better than we could ever have envisaged. The work of all tradespersons involved in the makeover has been to such a high standard and the support from the office has been first class and efficient.

Thank you once again to you all for undertaking our kitchen makeover and for your patience and support whilst carrying out this work.

– Mike Bate, January 2024

We needed a kitchen refurb rather than a new kitchen and we were concerned that this might be a problem given that most kitchen companies prefer to sell you a new kitchen. However Neil and Carole fully understood our requirements from the first time we met them and they have now provided is with a fully refurbed kitchen that we are delighted with. Their company is very easy to deal with and you can proceed at your own pace and within your preferred budget without any undue pressure. We very much appreciate the quality of the work that Neil has produced and we are more than happy to recommend the company whatever your kitchen requirements might be.

– Dave Sawyer, November 2023

We chose Grappenhall Kitchens to fit our new kitchen as we wanted to use a local company and we are so glad we did. Neil, Carole and their assembled team of fitters and tilers did an excellent job. Communication was good throughout. We couldn’t be happier with it. 

– Mr & Mrs C, Appleton, August 2023
John and I are thrilled with the kitchen. I didn’t realise how much I would love it! The team who did all the work were excellent, we could not fault any of them. The attention to detail was incredible. Everyone worked so hard and fitted in with us when we asked for various days off in the schedule.

The design created by Neil has meant that we have made much better use of the space available and producing meals for the family and baking numerous cakes is now much easier to do.
 I would have no hesitation in recommending Grappenhall Kitchens and would give you five stars for everything!
– Sally Hilldrup, June 2023

Really pleased with this company, who fitted a new Silestone kitchen countertop for us. They were prompt and professional, gave a reasonable quote, turned up when they said they would and did a brilliant job. They returned to do some final tweaks and were proactive about ensuring things were finished to perfection, which impressed us. Lovely chap as well.

– Oompa Loompa, April 2023

We had a big kitchen renovation and Neil, Carole and the team made it feel pretty seamless from day one.

Very helpful with ideas etc and if there were any issues(only small things!) they were dealt with swiftly.
It felt like they really cared about us finding our dream kitchen and it all going smoothly as it possibly could and that’s rare nowadays. Thank you !!!

– Gayle Eyes, Feb 2023

Brilliant kitchen, great fitters, great service!

– Matt Stevenson, January 2023

We decided to use Grappenhall Kitchen Company as they are a local company and project managed the whole kitchen replacement from design to installation, including sourcing a builder to remove an internal wall. All the work was carried in a professional manner and to a high spec. Any issues were rectified straight away. We are really pleased with our new kitchen / dining room and would definitely recommend GKC. Thank you Neil, Carole and the team for all your hard work.

– Sheila Hindle, January 2023

I needed expert advice and fitting of a kitchen extractor. The team were very helpful from start to finish and did not mind at all that this was a relatively small job (in comparison to installing a full kitchen). Many thanks.

– Greville Farrar, December 2022
We had a new extractor fan fitted to replace our old one. The process from start to finish was easy and professional and the fitters made an excellent job.
– Dave Daniels, December 2022
Absolutely thrilled with my new kitchen, thanks Neil, Carole and the whole team for a brilliant job. The work was carried out professionally, the team were efficient and very reliable. Would highly recommend this company, made the whole process a pleasant experience.
- Ruth Barlow, October 2022

From our first meeting with Grappenhall Kitchen Company Neil and Carole were professional, friendly, and extremely helpful. Not only did they provide a thorough and efficient service – they also helped us with contacts and advice for other work in our house (non kitchen related) which we really appreciated – they really went the extra mile. Their team worked punctually and professionally and with a friendly ‘can do’ attitude.

I would recommend Grappenhall Kitchen Company to anyone looking for a local, trustworthy, friendly company with first class customer service. Thank you guys – we now love our house again!

- Sarah Muir, September 2022
Although not a full kitchen refurb, the additional worktop and units were matched beautifully. Very happy. A lovely company, professional, friendly, excellent workmanship and attention to detail. Thank you Neil and Carole. Would definitely recommend this company.
- Cheryl Harris, September 2022

Absolutely fabulous service from a local company! Worked with us all the way on our great new kitchen. Neil is always available to offer help and advice. I am really happy we used Grappenhall Kitchens and can’t recommend them highly enough. Thank you guys for all you did for us.

- Anthony Parkinson, June 2022

Thanks to Neil, Carole and the team (specifically Paul and Tom). Our kitchen is everything we’d hoped for and more. Neil was there every step of the way organising the different tradesmen who all arrived when arranged and did an excellent job. The stress was totally taken away from us. We changed our minds on a few things during the installation and this was dealt with and accommodated straight away. We would 100% recommend them for customer service and workmanship.

– Joanne Green, August 2021

We shopped around and chose Grappenhall Kitchen Company because Neil and Carole were so helpful, knowledgeable and welcoming at a time which was very stressful – when we were expecting a baby and doing a big building project in a global pandemic! They worked with us to give us the best possible solution for our budget and we absolutely adore the result! Highly recommended!

– Fran Spence, April 2021

From the initial enquiry to completion I experienced total professionalism.

Neil & Paul’s workmanship is excellent and of high standard, any small problem is dealt with efficiently. I would highly recommend Neils company to anyone considering having kitchen work done. Thank you Neil, Carole & Paul. 

– Kingsley Clark, April 2021

I couldn’t recommend Grappenhall Kitchen Company highly enough. Professional from start to finish. So pleased with the results, Neil will make suggestions to improve things you hadn’t even thought about. The current situation set him some challenges, but we were kept in the loop throughout. A very satisfied customer!!

– Mr & Mrs Bonner, January 2021

Neil, along with electrician Scott and plasterer Josh, did a tremendous job of fitting my new kitchen. Very good communication throughout, efficient and reliable professionals. Neil solved a two year long problem I’d had with my kitchen tap, where several others before him had failed. He is a highly skilled craftsman, and I have every confidence recommending him.

– K Wrigley, December 2020

Just had a new granite work top put in and an induction hob fitted. All the men who worked on it where punctual, competent, friendly and cleaned up after they had finished. Was informed of process and timings before hand and they even managed to finish in one day. I would thoroughly recommend them and will be using them in the future.

– Louise Delaney, July 2020

Neil was punctual, helpful, competent and tidy. He fitted the kitchen exactly to our expectations, with no issues despite us both having to implement the Covid-19 social distancing policy. I would thoroughly recommend Neil to fit a kitchen and would definitely use Neil again without any hesitation. Many thanks Neil for fitting our kitchen.

– Bennion, May 2020

Excellent workmanship and very efficient in communication and delivery. What more could you want?

– Fitzgerald, November 2019

You fitted a kitchen worktop for my mum and dad. They have asked me to pass on their thanks to you and the team for a fabulous job, they are really pleased and would thoroughly recommend your services. Phone calls were returned and appointments were both arranged efficiently.

– H Davies, September 2019

Neil & his team did an amazing job of our kitchen. He was the most contactable guy I have ever dealt with. He was at the end of the phone straight away if ever there was anything to double check. All work was on time and to a very high standard. We would definitely recommend & will be in touch again if ever we need another kitchen. The whole experience was brilliant. The kitchen is an absolute dream to come home to. Thank you again Neil & Team

– Hall, August 2019

Neil made what is always a very stressful time as easy as possible. He was always on time and extremely reliable, any queries we had were dealt with efficiently and professionally and the quality of his work is obviously very important to him and was very apparent in our finished kitchen. I would use Neil again and wouldn’t hesitate to recommend his service to anyone.

– Mark L & Leanda W

I had a full kitchen fitted by Neil and his team and am extremely pleased with it. The fitters were all very courteous and tidy and the job was scheduled and carried out in the timescales promised and as planned.  There were a couple of small issues but the customer service was excellent with prompt replies to telephone calls or emails.  I would not hesitate to recommend this company as the work carried out is to an exceptional standard.

– Lesley P

I would definitely recommend Neil as a kitchen fitter. Very professional, friendly, clean, tidy, precise, hard working and always on time.  Neil takes all the stress away from even realising you’re having a kitchen fitted. He is so quiet and always gives 120%. Thank you Neil.

– Emma

We bought a kitchen in late 2017 and met Neil to discuss the installation and outline our requirements in December. The installation was fixed for 2nd week January 2018. Everything was delivered on time and Neil stuck to his schedule thereby enabling the Electricians and Plumbers to fit perfectly into the programme. Despite making changes on the go Neil was always accommodating and offered advice throughout the project. He is a fastidious worker who leaves nothing to chance and is always available on the phone for reassurance and confirmations. We are very happy with the outcome and he did a first class job.

– Dave M

Kitchen finish, absolutely gorgeous. Neil fitted my kitchen a couple of years ago, lovely guy, would do anything to help. He did everything, from installation of units, to all electrical work, even the coffee machine. Looked fabulous. Neil and his son Sam, lovely hard working people, no recommendation needed Neil is the best.

– Jackie Ellesmere Port, Cheshire.

Neil carried out an installation on our new kitchen in February 2016. The installation was over a period of 2 weeks as it was a complete new kitchen being installed. from the outset of our contact with Neil, I was very impressed with his professionalism. He took time prior to the installation to come & inspect the site, he explained everything that would happen & even came to install the electrical wiring before installation so we could lay kitchen tiles. The work completed by Neil was of an outstanding quality. He ensured everything was perfect, maintained a liaison with us & most importantly was completely honest & trustworthy (he had a key for our house throughout the installation). He has since been back to do additional electrical work for us (added extra lighting). We would have no hesitation in recommending Neil & the services he supplies.

– M O Donnell

Neil Vernon has completed 3 projects of work at my house, a full kitchen installation, the removal / installation of an integrated dishwasher. The removal / installation of an integrated fridge and integrated freezer. On each of the occasions that Neil has worked at my home he has turned up when he said he would, and the workmanship was excellent. I would have no hesitation in recommending Neil to anyone who requires any works performing on their kitchen.

– G Worley

Neil installed a complete new kitchen for me at the end of 2017. His work is very professional and he takes every care to do a great job. He didn’t rush either the discussions about what I wanted or the work itself but made sure everything was perfect. He let me know in advance what time he’d be arriving and leaving every day and kept to his schedule and the plan he produced, finishing the job exactly when he said he would. Neil is a very neat worker and left the place very tidy at the end of each day. He came up with his own suggestions on how to improve the final finish and did a 1st rate job. He pays attention to every last little detail and it has to be right before he is satisfied with it. Overall, Neil did an excellent job, I have had no problems at all since he finished so he hasn’t been back. I wouldn’t hesitate to use him again and I can honestly, thoroughly recommend his services.

– A Green