Why should I choose GKC as an online company and not a high street brand with a showroom?
We have been installing kitchens for over 30 years. One of the reasons we chose our company name was because we love the local area and wanted to play a larger part in our local community. We will give you attention to detail and a personalised approach that a large company would struggle to provide. We live and work locally and want to provide the best service that we can to you. We hold a large selection of sample doors and worktops at our Home Studio Office, plus there is a compact kitchen display with a Liquid Sky Dekton desk and Silestone Calacatta Gold worksurface with an integrity sink – they look fantastic!
We haven't considered using an online company previously as we like to browse in a showroom.
We understand that sometimes customers like to see the different kitchens available rather than looking through a brochure. Not a problem – we hold a large selection of sample doors and worktops at our Home Studio Office so you are welcome to make an appointment with us to view these or alternatively our local manufacturing company has a showroom where you are able to view different kitchen displays.
Do you charge for the initial home consultation visit?
No – this is our opportunity to understand your ideas and needs so we can design your kitchen and living space to suit your lifestyle. There's no obligation to use GKC but if you don’t, we would love to receive feedback so we can improve our services offered wherever possible.
How long does the initial home consultation visit last?
We plan for approximately 1 hour but it may take longer depending on the size of your kitchen, if you are requiring additional work such as removing a wall/building work and if you require inspiration about the style/colour of your kitchen and work surfaces.
Do you offer appointments outside office hours?
Yes, we will always work with you to arrange a convenient appointment time.
Will my work be Project Managed?
Yes, this is what we excel at!
We will project manage every aspect of your new kitchen installation for all the tradesmen that we recommend for your project.
When do I receive my design visuals?
Once we have completed your new kitchen design visuals you will be invited to our Home Studio Office for your Design Presentation and following this, any minor tweaks will be made. Your design visuals are then released to you once you are happy with our design, have made the decision to progress with us and your deposit has been made. Unfortunately, we are not in a position to release your visuals any earlier unless you are using our Design Only service.
I'm unsure if your price is going to be too expensive?
We always ensure we are value for money and that we are competitively priced. We recommend quality products, for example, NEFF appliances and Cosentino work surfaces, but we will always work with you to ensure your kitchen is affordable to you. Typically, kitchens that we design and install vary from £22,000 to £40,000 (including VAT, appliances, work surfaces, plumbing, electrics, plastering and installation, excluding building work).
I'm interested in GKC designing my kitchen only. Is this something you offer?
If you are looking for our design services only, then we are more than happy to do this. The price will be dependent on the size of your project and we will confirm the price following our initial home consultation. The price includes one design, photo-realistic 3D visuals and a list of all the cabinetry required to order your kitchen. Of course, if you would like several designs to choose from, we are more than happy to accommodate this, which will be reflected in your price.
I'm interested in a kitchen style that doesn’t appear on your website. Is this available?
Let us know which style you are interested in, and we will do the rest. As kitchen ranges are extensive, we only showcase some of these on our website.
Where are your cabinets manufactured?
Our furniture manufacturer is local. The units are either made on site or sourced in depending which kitchen design you choose.
What if a product arrives damaged?
We inspect all products on delivery to ensure there has been no damage in transit. On the rare occurrence that a product arrives damaged we will request an immediate replacement.
Do you provide a guarantee on the kitchen and products?
Yes, we offer guarantees. Please see our Terms & Conditions for the most up to date information.
Will you use photos of my old and new kitchen in your advertising or social media sites?
We love to show the transformation of your kitchen so we may use photos of your kitchen before work begins, during the project and your completed new kitchen. This may be on Facebook or Instagram, on our website, photobooks and other advertising methods. If you prefer us not to use photographs of your kitchen, please let us know.
What happens if something isn’t to my complete satisfaction with the product or installation?
We pride ourselves on our after sales service and aim to resolve any issues with the product or installation ASAP. By contacting us, we will log the issue, book a convenient time to suit you and the fitter will call to complete any remedial works if required. We aim to resolve any issues raised as quickly as possible but in the event of an unresolvable issue, you can refer your case to our nominated, independent, alternative dispute resolution provider. This is our commitment to ensuring excellent customer service