Alternative Dispute Resolution

We strive to always provide the best service; however, we know some things can go wrong, which is why as an ethical installer we offer the best in Alternative Dispute Resolution (ADR). 

Your Satisfaction First – with the Qure Group At Grappenhall Kitchen Company Limited we pride ourselves on delivering quality workmanship and excellent service from start to finish. While we don’t expect any issues to arise, it’s important that you feel completely confident when choosing us. That’s why, as a proud member of the Qure Group, you’ll have access to an independent mediation service, approved by the Chartered Trading Standards Institute (CTSI), at no additional cost to you. If a disagreement ever does occur, Qure Group provides a clear and trusted process to help resolve matters efficiently, fairly, and without the stress of legal action. It’s an extra layer of protection and peace of mind for you, showing our commitment to doing things properly and putting your satisfaction first.

For more information about the Qure Group click here.

The parties agree that, in the event of a dispute, we will exclusively attempt to resolve the dispute using the independent service offered by Qure Group Ltd, alternative dispute resolution services.